SHIPPING POLICY

Freight quotes on site for most items of 150 Lbs and up will Ship via truck LTL freight, delivery to a COMMERCIAL, NON-RESIDENTIAL address within the 48 contiguous US states that lies within the inland coastal boundary OR to customers who pick up from the DELIVERING CARRIER'S terminal.

Commercial recipients must be zoned commercial, have a dedicated freight delivery area, have posted hours of operation and be able to remove a pallet from the delivery truck.

Home business do not qualify as Commercial Zone.

 

Please call 1800-283-0903 or email sales@ctecindustries.com us for a Residential or other zones freight quote if your delivery address does not meet conditions mentioned above or for help locating the delivering carrier's terminal in your area. Additional charges apply for residential delivery or for assistance with removal from the truck.



RETURN AND REFUND POLICY
Please contact us before returning an item. All returns must first be approved. Unauthorized returns will be returned to sender.
We must be contacted about damaged or defective items on the delivery date. Please check your items when you receive them as we will not accept returns of these items if we are NOT contacted on the DELIVERY DATE.
All return shipping costs are the buyer's responsibility, regardless of the reason for the return. This includes regular returns, undeliverable items and damaged/factory defective items.
You have 14 days from the date of delivery to request a return of a non-defective item. We do not accept returns after that period.
After a return has been authorized there is a 7-day grace period in which to ship the return.
The buyer must be able to prove the return was delivered.
Returns will not be accepted if the item is: incomplete, used, has been improperly used, tampered with, disassembled or sent to a third-party repair store without authorization.
For "regular" or "changed mind" returns the item must still be SEALED in the original, unopened packaging and be unused. These returns are subject to a 20% restocking fee.
If your item arrives damaged, please DO NOT throw away the original packaging or packing materials and contact us on the date of delivery. If you do not contact us on the day of delivery we will be unable to file for damages with the carrier and will not be able to accept your damaged package claim.

Terms & Conditions
All Sale prices are final unless stated different on the receipt.
Warranty available thru request at the time of purchase, must state in the receipt.